Valorant: “There Was an Error Connecting to The Platform” How to Fix?

Are you getting the error “There was an error connecting to the platform” in Valorant? Follow up on this quick guide to see how you can fix it.

There’s nothing quite as frustrating as getting an error message when trying to play your favorite game. That’s especially true when it’s a brand new game like Valorant, which just recently released its closed beta. Players are reporting getting the error message “There was an error connecting to the platform” when they try to log in and play.

If you’re one of the players getting this error, don’t worry. There are a few things you can do to try and fix it. This blog post will go over some of the potential solutions.

What is Valorant?

Valorant is a free-to-play 5v5 character-based tactical shooter set in a near-future world. The game is developed by Riot Games, the developer of the popular MOBA game League of Legends. Valorant was initially announced in October 2019 under the codename “Project A.” The closed beta for the game began in April 2020.

As of January 2021, the game has an estimated 17 million average monthly players.

What does the “There was an error connecting to the platform” error mean?

When launching an application, it’s not uncommon to see an error message pop up. This is particularly common with video games, especially multiplayer ones. This is mainly because video games require a constant connection to their servers in order to function properly, or else they will be unable to load certain features, such as leaderboards, store items, or in-game microtransactions.

Anytime you try to open an application, your computer sends a request to the server where the application is hosted on. If there is an issue with the connection between your computer and the server, then you will most likely see an error message saying that there was an issue with the connection. Sometimes, the error message will also say that the server is “unreachable”, or “There was an error connecting to the platform”.

There are many reasons you may see this error message when trying to connect to an online application or game. Some of the most common reasons include:

  • Your computer’s internet connection is not working properly
  • The server you are trying to connect to is down or or experiencing issues
  • There is a firewall blocking the connection
  • The application or game you are trying to connect to is not compatible with your computer or device
  • There is a problem with your account (for example, you may be banned or have not yet been invited to the closed beta)

How to fix “There was an error connecting to the platform” in Valorant

1. Check your internet connection

To play Valorant, you need a stable internet connection with a minimum download speed of 3 Mbps. The internet connection is used for several things in the game, such as downloading updates, connecting to matchmaking servers, and communicating with other players.

If your internet connection is unstable or slow, it can cause the game to have difficulty connecting to the server, which will result in the “There was an error connecting to the platform” error.

To fix this, you need to make sure that your internet connection is stable and fast enough to support Valorant. Your best bet is to connect to a wired internet connection if possible, as this will provide the most stable connection. If you’re using a wireless connection, make sure that you’re close to the router and that there aren’t any other devices using the same connection that could be slowing it down. You should also try restarting your router to see if that helps.

2. Restart Riot Vanguard and Valorant

When you launch an application, various files and processes are loaded into your computer’s memory. Sometimes, these processes can get stuck or hang, which can cause the application to stop responding. One way to fix this is to simply restart the application. This will reload all the necessary files and processes, and hopefully, fix the problem.

You can simply quit the application and then relaunch it. If it’s hanging or not responding, you may need to force quit the application via Task Manager on Windows or Activity Monitor on macOS.

To force quit an application on Windows:

  • Press Ctrl+Shift+Esc to open Task Manager.
  • Click the Applications tab.
  • Select the application you want to quit, then click End Task.

To force quit an application on macOS:

  • Press Command+Option+Escape to open the Force Quit Applications window.
  • Select the application you want to quit, then click Force Quit.

3. Restart your computer.

One of the most common pieces of advice for any type of computer issue is to restart your machine. This simple act can often solve many problems, and it’s always worth trying before moving on to more complex solutions.

Restarting your computer will close all open applications and restart your operating system. This can often fix minor issues with apps or your operating system that may be causing problems.

If you’re having trouble quitting an application, restarting your computer may solve the problem.

4. Make sure your firewall isn’t blocking Valorant

An internet firewall is a security system that can block certain applications from accessing the internet. A firewall is often included as part of an antivirus or security suite on your computer, and they can also be configured on your router.

If your firewall is set to block all incoming and outgoing connections by default, it could be preventing Valorant from connecting to the servers. To fix this, you need to add an exception for Valorant in your firewall settings.

For Windows users:

1. Press the Windows key + I to open the Settings app.

2. Click Update & Security.

3 Click Windows Security

4. Click Firewall & network protection.

5. Click Allow an app or feature through Windows Firewall.

5. Click the Change settings button.

6. Scroll down to find VALORANT and check both the Private and Public boxes next to it, then click OK.

For Mac users:

1. Open the System Preferences app.

2. Click Security & Privacy.

3. Click the Firewall tab.

4. Click the lock icon to unlock the settings, then enter your password.

5. Click Firewall Options.

6. Click the Add button.

7. Select the VALORANT app from your Applications folder, then click Add.

8. Click OK to save the changes.

Once you’ve allowed the VALORANT app through your firewall, you should be able to connect to games without any issues. If you’re still having trouble, check the next options.

5. Temporarily disable your antivirus software

Like your firewall, your antivirus software is designed to protect your computer from potentially harmful programs. However, there are times when antivirus software can cause problems with games or other programs.

For example, your antivirus software might mistake a game file for a virus and delete it, or it might prevent the game from running properly.

To test this, you can try temporarily disabling your antivirus and seeing if you’re able to connect to the servers. All windows computers have a built-in anti-virus and Microsoft Security Essentials, but you might also have a third-party firewall or antivirus program installed.

To disable the built-in anti-virus in Windows:

1) Press the Start button, then type “Windows Defender” into the search field.

2) Click on “Windows Defender” in the search results.

3) In the left column, click on “Tools”.

4) Under “Options”, click on “Settings”.

5) Scroll down to the bottom and uncheck the box next to “Use real-time protection”.

6) Click “Save”.

If you have a third-party firewall or antivirus program installed, you will need to consult the documentation for that program on how to disable it. Once you have done that, you can try running the game again.

6. Check if Valorant is down

It does happen from time to time that the servers of a game are down due to maintenance or other reasons. When this happens, you can’t do much but wait until the servers are back up and running.

Usually, before maintenance starts, the game developers will post an announcement on their social media channels, on their website, or in the game itself, so make sure to check those places first. Even if the servers are down unexpectedly, there’s usually an announcement made as soon as possible.

If you think the VALORANT servers might be down, the first thing you should do is check the game’s official social media channels or website. If there’s no official announcement, you can also check sites like DownDetector to see if other players are reporting similar issues.

7. Verify your game files

If the VALORANT servers are up and running but you’re still having problems connecting, it’s possible that your game files are corrupted. To fix this, you’ll need to verify your game files and make sure they’re all up-to-date.

One way to do this is through the VALORANT client itself. Just launch the client, head to the “Settings” tab, and click on “Verify”.

If that doesn’t work, or you’re unable to launch the client, you can also verify your files through Steam. To do this, right-click on “VALORANT” in your Steam library, select “Properties”, and click on the “Local Files” tab. From there, just click on “Verify Integrity of Game Files”.

Once your files have been verified, try restarting the game and see if the issue has been resolved.

8. Check your router’s settings

If you’re still having trouble connecting to the Valorant servers, it’s possible that there’s something wrong with your router’s settings. To check this, you can try resetting your router to its default settings and seeing if that fixes the problem.

If resetting your router doesn’t work, you can also try port forwarding. Port forwarding is a bit more technical, but you can find helpful guides online if you’re not sure how to do it.

9. Uninstall and reinstall Valorant

If you’ve tried all of the above and you’re still having trouble connecting to Valorant, your last resort is to uninstall and reinstall the game. The software might have gotten corrupted somehow, so this will delete the old files and start fresh.

To uninstall Valorant, press the Windows key on your keyboard and type “add or remove programs.” Select “Add or remove programs” from the search results.

In the “Add or remove programs” window, scroll down and find “Valorant.” Select it and click “Uninstall.”

After Valorant has been uninstalled, restart your computer. Then, go to the Valorant website and download the game again. Run the installation file and follow the prompts to complete the process.

Once Valorant has been reinstalled, launch the game and see if the issue has been resolved.

10. Contact Valorant’s customer support

If you’re still having trouble with the “Valorant not responding” error, it’s time to contact customer support. Customer support can help you troubleshoot the problem and get Valorant up and running again.

To contact customer support, open the Valorant game client and click on the “?” icon in the top-right corner. Then, click on “Submit a request” and fill out the form with your information and a detailed description of the problem. Once you’ve submitted the form, customer support will contact you to help resolve the issue.

The “Valorant not responding” error can be frustrating, but it’s usually easy to fix with a little help from customer support. So if you’re having trouble, don’t hesitate to reach out for help.

FAQs: Frequently Asked Questions

Few FAQ related to Valorant not working errors with complete answers.

1. How do I fix the “Valorant not responding” error?

If you’re getting the “Valorant not responding” error, it’s likely that there’s a problem with your game installation or your computer’s hardware. To fix the problem, you can try:

  • Updating your game to the latest version
  • Uninstalling and reinstalling the game
  • Checking for updates to your computer’s drivers and firmware
  • Restarting your computer
  • Checking for updates to your game’s server status

If you’re still having trouble, you can reach out to customer support for help.

2. Can you get perm banned on Val?

Yes, you can get perm banned on Valorant. If you violate the game’s terms of service, you may be permanently banned from playing the game. This includes, but is not limited to, hate speech, cheating, and harassment. If you’re banned, you will not be able to create a new account and will be unable to play the game.

3. How long is a Val 61 ban?

The length of a Valorant ban depends on the severity of the offense. Generally, a first offense will result in a 72-hour ban, while a second offense will result in a permanent ban. However, depending on the circumstances, the length of a ban could be shorter or longer.