Here in this guide, we explain how to fix Amazon Orders Pending Issue without having a hassle and are the reason for it.
As an Amazon seller, you may have noticed times when some of your orders appear as “pending”. Of course, this can be frustrating, especially if you’re not sure why it’s happening or can’t do anything to hurry it along.
So, what’s the reason for this?
There are different reasons that an Amazon order might be under Pending status. One possibility is that the buyer has not completed the payment process. Other times, it may be because Amazon is still processing the order.
How To Fix Amazon Orders Pending Issue?
This blog post will explain what Pending orders mean and why they sometimes occur. We’ll also provide tips on how to resolve this issue.
So let’s get started.
What does it mean when an order is pending?
Amazon has different statuses to keep sellers updated on the progress of their orders. When a buyer first places an order, it will be in the Pending status.
This means that the order has been placed but not yet completed.
This can include orders still in the processing stage or those that the customer has cancelled.
For example, if a customer places an order but doesn’t complete the payment process. The order will remain in Pending status until the payment is completed.
Pending orders can also occur when a customer cancels an order after it has been placed, the order may remain in Pending status until Amazon can confirm the cancellation.
Why do orders go into Pending status?
There are several reasons why an order might appear as “pending”. Here are a few of the most common ones.
1. Issues with the Payment Method.
This is the most common reason for an order to be in Pending status. There are a few different issues that can cause this. For example, if the customer uses a new credit card, Amazon will need to verify the card before approving the purchase.
This can take a few hours or up to a day, depending on the bank. Once the payment is verified, the order will move out of Pending status.
Additionally, the card could have expired, been unauthorized, or had insufficient funds. In these cases, the customer will need to update their payment information before the order can be completed.
2. The buyer didn’t complete their order.
Sometimes, buyers add items to their cart but never complete the purchase. During this time, the order status will show as “Pending.” Once the buyer completes the checkout process, the status will change to “Unshipped.”
3. Amazon is still processing the order.
When an order is first placed, Amazon can take a few minutes to process the purchase. If you’re a seller, the quantity of the item will be deducted from your inventory once the order has been processed.
If your order is in this stage, it means that Amazon is still working on it and will update the status soon.
4. The item is out of stock.
If an order includes items that are fulfilled by Amazon (FBA), the order will go into Pending status if one of the items is out of stock. Amazon will need to check if the item is available from one of their other warehouses before they can approve the order.
5. The customer has cancelled the order
Although it’s not common, sometimes buyers will cancel their orders after they’ve been placed.
If the customer has cancelled the order, it might go into Pending status until it is removed from the system.
These are just a few reasons why an order might be under Pending status. If you’re not sure why your order is in this status, we recommend contacting Amazon for more information.
How long can an Amazon order be pending?
The length of time an order remains in Pending status can vary depending on the reason for the pending status. It may only take a few hours or days for the order to be completed in some cases. In other cases, it may take longer.
For example, if the order is pending verification, it can take up to 21days for the order to be completed. Or, if an order is being held for review, it may take up to 7 days to be completed.
Why Does Amazon Take So Long to Process Orders?
Amazon is known for its fast and efficient shipping. However, sometimes orders can take longer to process than a buyer or seller would like.
This mostly has to do with Amazon’s vast fulfillment network. When an order is placed, it goes through several different fulfillment centers before it finally arrives at the customer’s doorstep.
Depending on where the seller or buyer is located, orders can sometimes get stuck in the system.
Additionally, orders can be delayed if amazon is processing a large number of orders. During peak times, like Black Friday or Cyber Monday, Amazon may be processing many orders. This can cause delays in the processing and shipping of new orders.
Other factors can include:
- Bad weather conditions
- Delivery Driver/drone Shortages
- Technical difficulties
- Shipping carrier delays
- And more
How to Cancel a Pending Order on Amazon?
According to Amazon’s policy, a seller cannot cancel an order in the Pending status. Only the customer can cancel an order that is in this status.
So this leaves you with two options if you want to cancel a pending order on Amazon.
Option 1: Ask the customer to cancel the order
This can be done by contacting the customer using the Amazon messaging system or by email. Try to be polite and explain the situation. If the customer is understanding, they will likely agree to cancel the order.
Option 2: Contact Amazon customer service
If the customer is uncooperative or you can’t get in touch with them, your only other option is to contact Amazon customer service.
Explain the situation to the customer service representative and ask them to cancel the order on your behalf.
Keep in mind that this option is not always successful. Amazon may refuse to cancel the order if it is against their policy to do so.
What does “Pending Verification” mean on Amazon?
To ensure a smooth checkout process for all buyers and protect against fraud, Amazon has various verification measures for orders.
A tweet from the Amazon Help Twitter account stated that “Pending Verification means we are verifying the payment method, digital orders can sometimes take a few hours to go through. ^SF”
So “Pending Verification” means that Amazon is in the process of verifying the payment method.
This can include everything from verifying the billing information or shipping address to ensuring that the credit card is valid.
This usually happens when an order is placed with a new credit card or to a new address. To verify the information, Amazon will contact the card issuer or the shipping carrier.
During this process, Amazon will match the name, address, and credit card information on the order with what is on file with the credit card company. If everything matches up, the order will be approved and move on to the next stage in the fulfilment process.
How long does it take for Amazon to charge your card?
For most orders, Amazon will charge your credit card as soon as the order is placed. In some cases, your credit card may not be charged until the order is shipped.
The time it takes for Amazon to charge your credit card depends on a few factors, such as the type of payment method used and the seller’s handling time.
When you use a credit or debit card as your payment method, Amazon will first verify the card before charging it. This process can take a few minutes or up to 24 hours.
Once the card is verified, Amazon will charge the card for the full amount of the order.
If you use Amazon Pay or a gift card as your payment method, Amazon will charge your credit card as soon as the order is placed.
What should I do with a Pending status order?
There is not much you can do with a Pending status order other than wait.
If you are the seller, you can reach out to the customer and ask if they would like to cancel the order.
However, don’t attempt to ship an order while in pending status. The order can be cancelled at any time and you may not get paid for the order.
If you are the buyer, you can wait for the order to go through or you can contact Amazon customer service to cancel the order.
Other than that, you will just have to wait for Amazon to complete the verification process.
How can I resolve a pending order?
Pending orders only take some time to resolve. In most cases, you won’t need to do anything as Amazon will automatically verify the order and move it on to the next stage in the fulfilment process.
However, if you are the seller and the order is taking an unusually long time to go through, there are a few things you can do:
Here are a few tips:
- Check the order status to see if it’s still in Pending status. If it is, you can contact Amazon customer service for more information.
- If the order is no longer in Pending status, check to see if it’s been completed or canceled. If it’s been canceled, you can follow up with the customer to see if they still want the item.
- You can also contact Amazon customer service for help with resolving pending orders.
FAQ: Frequently Asked Questions
What causes an Amazon order to be pending?
An order with the status Pending on the Manage Orders page may indicate a problem with both the buyer’s payment option and a quick-service payment method. The payment & order detailed increase accuracy can potentially increase transaction processing times by up to 21 days in rare situations.
Why is my order status listed as pending?
This indicates that the seller has received your order and therefore is preparing it for dispatch.
Why is my Amazon order that I canceled still pending?
If you see a pending payment on your account after canceling an order, the pending charge does this because your account has an authorization hold that is being reversed. The canceled order will not be charged to you.
Pending orders can be frustrating, but they are a necessary part of the Amazon marketplace. By understanding what a pending order is and how to resolve one, you can make the experience a little less stressful.
However, the best thing you can do is just wait it out as most pending orders will resolve themselves within a few hours or days. If you have any questions or concerns about your order, please comment it below. We’ll be sure to help.